February 6, 2023

More Frustration from Facebook

When I first opened the Facebook app on my phone this morning, I was asked if I wanted to complete a survey about my use of Facebook. I have complained about the mechanics of Facebook both on my blog and on Facebook itself, and I thought the survey might provide an opportunity to communicate some of my complaints directly to the people responsible.

Almost immediately, I got to a question about where I would like to see changes to the system. (For reasons that will become obvious, I cannot say exactly how the question was phrased.) I immediately checked the “Other” option and began thinking about how I wanted to describe my complaints in the associated text box. After a few moments, I decided that I needed time to consider my response and that I should write it out on paper before entering my comments into the survey. I left open the survey and read items from The New York Times while I ate breakfast.

When I returned to the Facebook app, the screen was blank. When I clicked on the Back button, I was asked “Are you sure you want to exit the survey?” The choices were “EXIT” and “KEEP GOING.” I chose the latter, of course, and found myself back to the black screen. I repeated this little dance a couple of times, always with the same result. Finally, I selected “EXIT.” As I expected, this took me to my news feed without any option to respond to the survey.

Can’t Facebook do even the simplest things right? (In this case, the app simply needed to do nothing at all!)

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