I have had a problem with the last several boxes of Ritz crackers I’ve purchased.
The crackers are packaged in four cellophane sleeves in the 13.7 oz package. Even though the cardboard box holding the four inner packages appears undamaged, there is an unpleasant surprise when one of the sleeves is opened. In their sleeve, the crackers seem fine. In many cases, however, when the crackers are removed, the edges of the crackers crumble. This is illustrated in the photo shown, which depicts five crackers that were stacked one atop another in their sleeve. (Click on the photo for a larger image.)
I love Ritz crackers and have usually been dissatisfied with similar crackers on the market. I am, however, thinking of switching to Keebler Town House crackers.
Ritz crackers are made by Nabisco, once known as National Biscuit Company, whose history stretches back more than 200 years. Following many mergers, acquisitions, and splits, the crackers are now made in Mexico by Mondeléz International.
I called Mondeléz International today, and the customer representative I spoke to seemed surprised at my problem. Either the company has not had many complaints like mine or does not want to admit to a serious manufacturing defect. I have to wonder if the crackers are thinner than they used to be or have otherwise changed in recent years.
Has anyone else encountered crumbling Ritz crackers?